May 22, 2009

If You Build SEO, They Will Come (Not)

Filed under: — Janis Johnson @ 1:30 pm

Search engine optimization for websites and blogs is more science and art — and more time-consuming than the experts make it sound. You have to be proactive about your web visibility in every way, not simply keywords and title tags in web and blog content.

Here are a couple of articles from Search Engine Watch experts that will help strengthen your SEO — submitting websites and blogs to “must-have” directories related to your business and optimizing your site content once they’ve landed on your pages.

And if you decide that hiring an SEO specialty firm is the best course of action, these pointers — including the reader comments at the end — are useful for guiding your “search.”

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May 14, 2009

Small Businesses in the Downturn

Filed under: — Janis Johnson @ 10:15 am

Daria Steigman’s “Independent Thinking” article about the “Small Business Edge” in this economy is well worth a read from the International Association of Business Communicators. Spelling out the advantages that solopreneuers and small businesses have in this economy, it’s a timely companion to our Center for Volunteer and Nonprofit Leadership brownbag discussion yesterday.

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May 8, 2009

Mobile Technology for Nonprofit: The Future in Hand

Filed under: — Janis Johnson @ 3:44 pm

Mobile technologies are the next-wave tool to create supporter-centricMobile Phone nonprofit organizations — from text messaging across generations from AARP members to youth and the solid 40 percent of US adults who use the mobile Internet. In 30 countries, there are as many mobile phones in use as people — and one-seventh of the world’s population will have a “smart phone” by 2012. So what’s in all this for nonprofits? Plenty, reported a panel moderated by mobile technology pioneer Benjamin Rigby at Fundraising Day 2009 sponsored by the Association of Fundraising Professionals’ Golden Gate Chapter on May 5.

Rigby’s latest venture, The Extraordinaries, delivers on-demand micro-volunteer opportunities to mobile phones.

The Mobile Giving Foundation certifies 501c3 organizations to conduct fundraising via text messaging in $5 and $10 increments. The American Cancer Society (ACS) recently piloted this tool by using announcements at basketball games to encourage audiences to “text to give” for its annual “Relay for Life” fundraiser. Lessons learned? According to Miles Orkin, national director of E-Revenue and Mobile Innovation for the ACS, it’s important integrate mobile giving options with existing campaigns using print and new media.

Cell phone giving in other countries is more active than in the US, so US nonprofits can now help constituents get comfortable with the medium. Mobile phone lists have to be built according to opt-in and non-spam standards just as email lists have been for online fundraising in recent years. The Obama campaign, of course, is the poster child for effectively harnessing mobile technology. According to the panelists, among the ways the campaign collected cell phone numbers was to invite supporters to send in their cell phone numbers to be notified by text message as soon as the Vice Presidential choice was announced. The campaign continued the dialogue through other opt-in messages, then incorporated these numbers into a customer relationship management database. 

There are many ways to build lists, said Matt Wilson, director of partnerships at Mobile Commons, one of the new crop of vendors for mobile advocacy and fundraising. For example, asking people to opt-in via Facebook and other social network sites. Because mobile giving technology is still fairly “byzantine,” however, a vendor can save an organization time and money in the long run, Wilson noted. The Mobile Marketing Association provides standards and best practices.

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May 5, 2009

Capital Campaigns during the Recession

Filed under: — Janis Johnson @ 2:43 pm

Leading staff, volunteers and donors through uncharted recession waters requires both new ideas and the tried and true. Here are “10 Mottoes” for campaigns in these challenging times from panelists at the Association of Fundraising Professionals’ Golden Gate Chapter Fundraising Day 2009 on May 4:

1. Affirm the mission — focus the case for support on service to the community.
2. Focus on best friends — keep in touch frequently and let them know how you are responding to the economic climate.
3. Involve donors — don’t stop asking for advice, gifts or connections to others.
4. Communicate the impact of gifts — report impact and momentum.
5. Ask donors to make your oranization a priority — ensure that your organization stays on their list and encourage their current giving levels.
6. Be candid about how your organization is conserving resources — talk positively about adjustments you’re making and eliminate less-productive activities.
7. Be flexible about how donors can give — provide options.
8. Focus volunteers and staff on what you organization CAN DO — cultivate, steward, identify new donors, raise visibility and engage volunteers in outreach.
9. Emphasize the lifetime value of donors — build and maintain relationships for the future.
10. Plan and adjust — be strategic, adjust campaign ending dates if necessary, scale priorities, possibly defer building projects — and stay the course for the long term.

Thanks to the insights of Julie Seewald Bornhoeft, Director of Development and Community Relations, WEAVE of Sacramento, CA; Lori Fogarty, Executive Director, Oakland Museum of California; Charles W. Sizemore, philanthropy consultant, of Palo Alto, CA; and Sandy Drew, Senior Consultant, Marts & Lundy Inc.

According to Sizemore, nonprofits that will best weather the economic downturn will also:

  • Invest in keeping their advancement programs whole.
  • Be proactive in meeting with current and prospective donors.
  • Focus on donor retention in their annual funds.
  • Show understanding of donors’ financial circumstances.

And they will help board members to understand the importance of their advocacy by:

  • Increasing their annual gifts
  • Being active in demonstrating organizational need
  • Voting against decreasing the development office budget
  • Teaming with leadership (president, executive director, head) and development staff to make calls on prospective donors.
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May 1, 2009

Obama’s 100-day PR Lessons

Filed under: — Janis Johnson @ 8:04 pm

Framing your message. Here’s a thoughtful read with helpful resources – “What Obama’s First 100 Days Can Teach Communicators.”

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April 27, 2009

Top Ten Low-Cost Donor Management Systems

Filed under: — Janis Johnson @ 6:36 pm

The first comprehensive study of 33 donor management systems was released today by the annual Nonprofit Technology Conference – with comparative ratings for the top 10, detailed analysis of the top 12 and useful summaries of the rest. “Low-cost” means under $4,250 for the first year.

Funded by the Nonprofit Technology Network (NTEN), the two-part report is just the research that nonprofits desperately need, especially in this economy, to sort through and compare features of multiple software and web-hosted customer relationship management (CRM) options for fundraising management, including tools to streamline events, online giving and volunteers. Be sure to download both parts. The report gives recommendations about how to choose depending on an organization’s specific needs.

The CRM fundamentals and scenarios offered in the report — and some of the products — can also be used by small businesses building their brands and customers.

The NTEN study with the nonprofit Idealware first found out what nonprofits are looking for and then connected with the technology firms to get insider information that the typical customer can’t find so easily or thoroughly in a web search. Increasingly, they found that nonprofits are opting for hosted systems so that they don’t have to buy, install and manage software systems on their own servers. You can hear an interview with the executive director of Idealware on the Chronicle of Philanthropy conference notebook.

Although the NTEN conference in San Francisco sold out early, you can follow it live through Tuesday.

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